About
Highly accomplished General Manager and Business Development leader with 24 years of progressive experience across the Transport and Logistics sphere, including C-suite level strategy and operations. Proven expertise in driving business growth, optimizing operational efficiency, and enhancing customer retention across diverse industries and regions including Namibia, Botswana, and South Africa. A strategic thinker with a strong track record in financial management, project execution, and developing high-impact market strategies.
Work
Windhoek, Khomas, Namibia
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Summary
Currently overseeing the overall operations of a battery outlet, managing sales, inventory, staff, and customer relations to ensure profitability and efficiency across motor vehicle, commercial, and leisure craft industries.
Highlights
Led comprehensive daily operations for a battery outlet, encompassing retail and commercial sales, ensuring profitability and efficiency.
Directed and empowered a team of sales representatives, technicians, and support staff, fostering productivity and skill enhancement through targeted training and evaluations.
Developed and executed strategic initiatives to significantly increase revenue and expand market share in the automotive and leisure craft battery sectors.
Optimized inventory levels and streamlined supplier coordination, ensuring timely restocking and minimizing operational disruptions.
Implemented robust quality control procedures and comprehensive safety standards for battery handling and installation, enhancing operational integrity and compliance.
Cultivated and maintained strong relationships with key commercial vehicle clients and fleet operators, driving sustained business growth and customer loyalty.
Monitored financial performance, prepared detailed budgets, and delivered insightful reports to upper management, informing strategic decision-making.
Resolved complex customer complaints and implemented service enhancements, consistently achieving high levels of customer satisfaction.
Windhoek, Khomas, Namibia
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Summary
Drove marketing and business development initiatives for the Trans Kalahari Corridor, focusing on increasing traffic volumes and fostering strategic partnerships across the region.
Highlights
Spearheaded the development and successful execution of the 2016-2020 Marketing and Business Development Strategy for the Trans Kalahari Corridor, enhancing regional trade.
Led the comprehensive Walvis Bay Corridors Truck Stop Study (2013-2015), providing critical insights for infrastructure and operational improvements.
Co-produced and directed a documentary on the Trans Kalahari Corridor, significantly raising its profile and promoting its strategic importance to stakeholders.
Implemented strategies that increased traffic volumes along the Trans Kalahari Corridor, boosting regional economic activity and trade efficiency.
Maintained continuous client interaction and implemented retention strategies, fostering strong, long-term relationships with key private and public sector stakeholders.
Identified and analyzed key industries for potential import/export clusters, informing strategic development and investment opportunities along the corridor.
Johannesburg, Gauteng, South Africa
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Summary
Specialized in, led, and managed supply chain development across West Africa, focusing on achieving growth objectives and expanding the customer base.
Highlights
Spearheaded supply chain development initiatives across West Africa, optimizing logistics operations and driving regional expansion.
Consistently achieved robust growth and development objectives by effectively servicing existing and acquiring new customers, contributing to regional market penetration.
Johannesburg, Gauteng, South Africa
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Summary
Managed business development and commercial operations, driving sales growth and expanding the customer base for the Port of Walvis Bay across Botswana and South Africa.
Highlights
Significantly increased sales for the Port of Walvis Bay and the Walvis Bay Corridor Group (WBCG) across Botswana and South Africa.
Developed, maintained, and executed comprehensive marketing and business development strategies to enhance corridor growth and expand the customer base.
Johannesburg, Gauteng, South Africa
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Summary
Managed client relationships and identified market opportunities for a multi-trade client portfolio, providing tailored solutions and maintaining detailed records.
Highlights
Identified key market opportunities and cultivated strong client relationships through regular visits, delivering tailored solutions that met specific business needs.
Administered a diverse multi-trade client portfolio, meticulously maintaining records of client interactions and profiles to ensure personalized service and support.
Johannesburg, Gauteng, South Africa
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Summary
Managed debtor control and customer relationships across sea, air, and road transport to maximize core business.
Highlights
Implemented rigorous debtor control measures for key accounts, ensuring timely payments and minimizing financial risk.
Developed and maintained robust customer relationships across sea, air, and road transport sectors, contributing to maximized core business operations.
Johannesburg, Gauteng, South Africa
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Summary
Managed a multi-trade client portfolio, fostering excellent customer relationships and driving new business acquisition by understanding client needs.
Highlights
Administered a multi-trade client portfolio, conducting regular customer visits to foster and maintain excellent customer relationships.
Successfully established new business by deeply understanding prospective customers' needs and delivering tailored solutions.
Johannesburg, Gauteng, South Africa
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Summary
Managed export control and client relationships for OEM Nissan, ensuring compliance with shipment requirements and agreed rates.
Highlights
Ensured full understanding and adherence to client shipment requirements, facilitating smooth and compliant export operations.
Maintained accurate records of agreed client rates and contract details, ensuring transparency and efficient transaction processing.
Walvis Bay, Erongo, Namibia
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Summary
Supported sales and trading operations by liaising with finance on invoicing and payments and monitoring production and stock availability.
Highlights
Coordinated effectively with the finance department on export and local invoicing, as well as managing outstanding payments.
Monitored daily production and stock availability, ensuring efficient inventory management and order fulfillment.
Education
Languages
English
Skills
Management & Leadership
Strategic Management, Project Management, Planning & Organization, Leadership, Teamwork & Cooperation, High-Level Problem Solving, Initiative & Problem Solving, Staff Training & Performance Evaluation, Communication.
Business Operations & Development
Business Development, Sales Monitoring, Product Mix and Performance, Internal and External Relationship Building, Procurement & Vendor Management, Operational & Financial Management, Customer Service & Retention, Inventory Management, Quality Control, Compliance (Industry Regulations, Environmental, H&S), Business Culture Understanding (Namibia, Botswana, South Africa).
Financial & Data Analysis
Data Analytics & Financial Reporting, Financial Management, Budgeting, Debtors Control.
Logistics & Supply Chain
Logistic & Supply Chain Mapping, Vessel Operations, Container Operations, Shipment Requirements, Corridor Development.
Software & Systems
SAGE Accounting, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.